Minimum Orders
• New Accounts: $350
• Re-orders: $200
Ordering
• Place orders through your Sales person, online, or via our order hotline 1-800-281-0357
• Order changes/cancellations must be made 72 hours before shipment (via Customer Relations).
Order Surcharge
In 2025, we have all faced tremendous challenges with the rising cost of goods caused by new taxes (tariffs) imposed on imports into the United States. These taxes, ranging from 10% to as high as 50% on imported goods have significantly increasing our costs. Rather than applying varying increases to each product, we’ve chosen a flat 7.5 % surcharge to simplify the process and remain transparent with our customers. This amount does not fully offset the tariffs, but it reflects a balanced, manageable solution.
The 7.5% surcharge is applied only to the product cost, not shipping.
Here’s an example:
• Product Total: $1,540
• Freight (est. 8%): $123.20
• Tariff Surcharge (7.5% of $1,540): $115.50
• Total Invoice: $1840.30
The surcharge does not cover the full cost of the new tariffs. We are absorbing a significant portion of these expenses and taking additional cost-saving measures internally to minimize the impact on our customers. We do hope that if/when these new taxes/tariffs that we can begin to make adjustments or eliminate the surcharge.
Shipping / Costs
Orders are shipped via UPS or FedEx Ground from Elmsford, NY (unless otherwise requested). Customer shipping accounts (UPS/FedEx) may be used upon request.
We calculate freight using a flat rate, zone-based policy. This will range from 6 to 10% of the cost of the goods. This system greatly benefits our retailers by standardizing freight charges and ensuring there are no surprises. Freight is billed based on the actual invoice $ amount so there is no per item cost difference to the retailer on backorders and small reorders.
The zone and freight % will also be listed on your Sales Order Confirmation and Shipment Notification.
Freight Cost = Invoice Amount x Flat Rate %. If you prefer, we can use your UPS or FedEx shipping account. Please contact Customer Relations Department and provide us with your account number if applicable.
Orders are shipped via UPS or FedEx Ground from Elmsford, NY (unless otherwise requested). Customer shipping accounts (UPS/FedEx) may be used upon request.
We calculate freight using a flat rate, zone-based policy. This will range from 6 to 10% of the cost of the goods. This system greatly benefits our retailers by standardizing freight charges and ensuring there are no surprises. Freight is billed based on the actual invoice $ amount so there is no per item cost difference to the retailer on backorders and small reorders.
The zone and freight % will also be listed on your Sales Order Confirmation and Shipment Notification. Freight Cost = Invoice Amount x Flat Rate %. If you prefer, we can use your UPS or FedEx shipping account. Please contact Customer Relations Department and provide us with your account number if applicable.
Shipping Notification and Invoices
When your order ships from our warehouse, you will receive an email with your “Advanced Shipping Notification”. This also serves as your invoice or credit card receipt. The notification includes a tracking number for the shipment, details of all items that shipped to you along with suggested retail pricing to make it easy for you to price the items upon receipt.
Lead Times
• In-stock items generally ship within 1 week of order receipt.
• Backordered items ship once available (not automatically cancelled unless requested).
Payments
• Pay online using PayNow buttons on invoices or statements.
• We accept Visa, MasterCard, AmEx, Discover.
• Accounts enjoying Net 30 day terms, can pay via ACH/bank-to-bank transfers. If one chooses to pay by credit card, a 3.5% convenience fee will apply.
Online & E-commerce Sales
• Authorized brick-and-mortar retailers may sell via their own branded websites and social media.
• Sales on third-party marketplaces are prohibited.
• All online sales must comply with MAP Policy
Returns & Claims
• Report defective/damaged items within 21 days of invoice date using the Merchandise Claim form.
• Returns require authorization and must be in original packaging without price stickers.
• Unauthorized returns/refusals are subject to a 20% restocking fee.
• Approved credits are applied within 3 business days of receipt.
Canada Orders
• Minimum: $500 USD (approx. CAD $638).
• Payment: Credit Card only.
• Shipping: UPS (duties/taxes billed to your UPS account or COD if no account). Backorders not shipped.
• Volume Discounts:
o $1,500 = 10% off (SHOPCAN1500)
o $3,000 = 15% off (SHOPCAN3000)
o $5,000 = 20% off (SHOPCAN5000