Payments

• Pay online using PayNow buttons on invoices or statements.
• We accept Visa, Mastercard and Amex.
• Accounts enjoying Net terms, can pay via ACH/bank-to-bank transfers. If one chooses to pay by credit card, a 3.5% convenience fee will apply.

Online & E-commerce Sales
• Authorized brick-and-mortar retailers may sell via their own branded websites and social media.
• Sales on third-party marketplaces are prohibited.
• All online sales must comply with MAP Policy

Returns & Claims
• Report defective/damaged items within 21 days of invoice date by contacting Customer Service @ customerservice@rockflowerpaper.com
• Returns require authorization and must be in original packaging without price stickers.
• Unauthorized returns/refusals are subject to a 20% restocking fee.
• Approved credits are applied within 3 business days of receipt.