Minimum Orders
Ordering
Shipping / Costs
Orders are shipped via FedEx Ground from Elmsford, NY (unless otherwise requested). Customer shipping accounts (FedEx) may be used upon request.
We calculate freight using a flat rate, zone-based policy. This is up to 11% of the cost of the goods for the continental US. This system greatly benefits our retailers by standardizing freight charges and ensuring there are no surprises. Freight is billed based on the actual invoice $ amount so there is no per item cost difference to the retailer on backorders and small reorders.
The zone and freight % will also be listed on your Sales Order Confirmation and Shipment Notification.
Freight Cost = Invoice Amount x Flat Rate %. If you prefer, we can use your UPS or FedEx shipping account. Please contact Customer Relations Department and provide us with your account number if applicable.
Shipping Notification and Invoices
When your order ships from our warehouse, you will receive an email with your “Advanced Shipping Notification”. This also serves as your invoice or credit card receipt. The notification includes a tracking number for the shipment, details of all items that shipped to you along with suggested retail pricing to make it easy for you to price the items upon receipt
Lead Times:
Orders are processed within 3 business days of the requested ship date. Shipments may be split: once 60% of an order is committed, it will begin shipping, with the balance shipping once all items are fully committed.
