Last Updated: 11/3/25
At Rockflowerpaper we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason – to help serve you better.
Please take a moment to read our Privacy Policy. It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safe-guarded. This Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with Rockflowerpaper, including using wholesale.rockflowerpaper.com (the “Site”), you consent to our use of your information as described in this Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically.
WHAT INFORMATION IS COLLECTED?
We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, and
credit card information, when you:
We do not knowingly collect information from children under the age of 13.
DO YOU USE COOKIES OR PIXEL TAGS?
Like most websites, the Site employs various types of technology, including cookies and pixel tags, that receive and store information when you interact with the Site.
If you would no longer like to receive promotional e-mail from us, please refer to
the “How can you opt-out, remove or modify information you have provided to us?” section below.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
WILL MY INFORMATION BE SHARED WITH THIRD PARTIES?
By Phone: 1-800-281-0357
By Mail: Rockflowerpaper USA LLC, 500 Saw Mill River Road Elmsford, NY 10523
If you wish to refuse or remove Rockflowerpaper cookies you should consult your browser’s ‘help’ section for instructions. You can learn more about managing cookies at http://www.allaboutcookies.org. Please note that if you block or remove our cookies portions of the Site will not function. To understand your choices regarding third party cookies please visit http://www.aboutads.info.
WHAT ABOUT LINKS TO OTHER WEBSITES?
For your convenience, the Site may include links which will take you to other websites that are not under our control. These websites have their own privacy and security policies which you should review. Rockflowerpaper has no responsibility for linked websites.
HOW IS MY PERSONAL INFORMATION PROTECTED?
We maintain administrative, technical, and physical safeguards to protect your information. Also, for your security, we do not store your credit card or debit card information.
SMS TERMS & CONDITIONS
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Rockflowerpaper, you may
receive messages related to the following:
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your orders or your account.
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Rockflowerpaper in the following
ways
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you
can get help directly from us at: customerservice@Rockflowerpaper.com
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits customers of Rockflowerpaper who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
Rockflowerpaper USA LLC
500 Saw Mill River Road
Elmsford, NY 10523
Attn: Customer Service
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customerservice@Rockflowerpaper.com or by mail using the details provided
below:
Rockflowerpaper USA LLC
[Re: Privacy Compliance Officer]
500 Saw Mill River Road
Elmsford, NY 10523
